Turnaround & Additional Information
Once your order has been sent and accepted, production takes 4 business days. Once your product is packaged and ready to be shipped, the courier takes about 4-6 business days to deliver. Please note that couriers take full responsibility for any shipping delays which may occur. Turnaround may be extended due to peak season and bank holidays. Usual turnaround is 8-10 business days.
1. We use the services of UPS and FedEx.
2. You can check your order status in the 'My Account' tab. There are four order statuses:
- PENDING: Your order has been sent, and is waiting for payment to be completed before being sent to production.
- PROCESSING: Your order has been placed, payment has been completed and is being verified before being sent to production. At this stage, we verify your design and if there are any uncertainties we will be contacting you via email before sending it to production. If everything is correct, your order will go smoothly, straight to production.
- COMPLETE: You order has been completed, and shipped. You can check the tracking information under the 'Track' button which will redirect you to your tracking details.
- CLOSED: Your order has been canceled and payment has been refunded.
3. Tracking information can be accessed once you're logged in, under the 'My Account' tab. Should the tracking information not read, contact us and we will provide you with your tracking number.
4. In case of damage to packaging and product, please file a claim. More information on how to file a claim can be found here.
5. Shipping is free of charge for US and Canada. Products from the following categories have a shipping cost of $15 if ordered separately: Folio Box, Photo Products, Prints, Starter Pack and sample products. Limitations apply, for more details feel free to contact us.
6. We ship globally. Shipping cost for countries outside US and Canada is calculated individually depending on each order and shipping destination (for details feel free to contact us).